EMPLOYMENT

The Children’s Museum of New Hampshire (CMNH) seeks a part-time Visitor Services Associate for Fridays 8:30am–4:30pm and Sundays from 8:30am–12:30pm. As the first contact with Museum visitors, VSAs play a vital role in providing a quality visitor experience. Successful candidates must be comfortable working in a fast-paced environment as they perform a variety of duties including welcoming and orienting all visitors, selling general admission tickets and Museum memberships, and answering visitor questions. Successful VSAs are welcoming, engaging, and enjoy providing exceptional customer service.

Visitor Services Associates serve as a frontline ambassador for CMNH in a multi-functional role. They are directly responsible for setting the tone of every museum visit by welcoming families to the museum. VSAs provide orientations to visitors and answer questions about the museum, our memberships, programs, and events. VSAs are also responsible for all front desk transactions: admissions, memberships, field trip visits, and shop sales. They are required to open and close the register and use the Altru POS system to process sales. VSAs also monitor the Museum entrance and Play Patio via a monitor at the front desk. Additionally, VSAs serve as the first point of contact for any additional visitors to the Museum: taking deliveries, directing vendors and meeting participants. They support the general operations and activities of the Museum in other duties as assigned and are a crucial member of the Museum team. And finally, VSAs assist with the evaluation and survey projects of the museum, interacting with visitors and families as they enter and exit the museum to assess the quality of their experience.

This is a part-time, hourly position, approximately 12 hours per week, with the potential for additional hours. We are looking for a candidate who would be available to start immediately.

Minimum Qualifications:

• Excellent customer service skills, with a minimum 1 year experience working in customer service, sales, and/or hospitality
• Knowledge of Point of Sales systems; knowledge of Blackbaud’s Altru a plus
• Minimum of 1 year of experience in cash handling and credit card transactions
• Excellent communications skills, with an ability to engage with both adult caregivers and children
• Must be able to multitask in a fast-paced environment
• Must possess high standards, a positive attitude, be detail oriented, and work well both with others and independently
• Must possess a passion for the mission and work of the Children’s Museum of New Hampshire

Essential Characteristics:

• Welcoming, enthusiastic, engaging presence
• Dependable and punctual
• Detail oriented, organizational abilities
• Ability to work under pressure
• Steward of relationships (members, volunteers, donors, staff)
• Able to accept feedback and willingness to continually improve

Responsibilities and Duties:

• Serving as the first ambassador to the museum – setting a playful & positive tone for every visit, welcoming families with warmth and excitement, sharing information about the museum in an efficient but enthusiastic way.
• Processing all transactions on the museum’s POS and register system – handling ticketing, selling memberships, processing group visits.
• Maintaining accurate daily sales records – opening & closing the registers each day, managing end-of-day cash out.
• Fostering relationships with museum members – operating Altru database, greetingg families by name, learning about repeat visitors to create a personalized museum experience.
• Sharing information and orienting new visitors to the new museum – wayfinding exhibits, daily roster of programs (what they are and where they will be), and upcoming events (what they are and when they will be). Giving directions in a clear and concise manner.
• Assisting with pricing, restocking, and tidying Museum gift shop.
• Serve as front desk reception for the administrative offices – welcoming visitors and meeting attendees, signing for packages and notifying staff when things arrive, directing the general public to other attractions and area restaurants.
• Other duties as assigned.

Job Type: Part-time

Pay: $17.00 per hour

To apply, please provide a resume to [email protected]. Thank you for your interest in the Children’s Museum of New Hampshire. The Children’s Museum of New Hampshire does not unlawfully discriminate internally (in its administrative and program operations) or externally (in provision of services) on the basis of race, political orientation, religion, gender, sexual orientation, age, national origin, ethnicity, ancestry, marital status, veteran status, or mental or physical disability or any other status prohibited by applicable law.