Museum Experience Guide

The Children’s Museum of New Hampshire (CMNH) seeks a part-time Museum Experience Guide. The Experience Guide is an integral part of our front-of-house team and is a responsible, creative and outgoing individual. They have experience and interest in working with children and have excellent customer service skills. The Experience Guide assists our visitors as they explore our hands on exhibits. They are responsible for providing the highest level of customer service and engagement for visitors. Experience Guides collaborate with other staff members to facilitate meaningful visitor experiences. Successful Experience Guides perform their duties with enthusiasm, imagination, and a passion for helping families create life-long memories.

This is a part-time, hourly position for up to 16 hours a week with the opportunity for additional fill-in hours when available. Candidate must be available to work at least one weekend day.

Primary Role and Responsibilities

• Promote memorable play experiences by directly engaging with children and families to maximize their learning and enjoyment in the museum.

• Maintain a clean and safe environment.

• Staff daily assigned activities in exhibit spaces.

• Prep materials for exhibits, activities, programs and events as well as support educators during scheduled programs and events.

• Provide assistance to visitors by answering general questions concerning museum offerings, exhibits and scheduled programs.

• Lead daily drop-in activities.

Minimum Qualifications:

• High school diploma

• Early childhood and/or elementary program/camp counseling experience a plus

• Background in one or more of the following areas encouraged: movement, music, storytelling, visual arts, health, STEAM, ropes/challenge course elements and team building

Skills:

• Ability to interact positively with children, adults, and large groups

• Ability to engage with a diverse group of staff and visitors

• Ability to adapt to unpredictable situations

• Ability and desire to learn new tasks quickly and to perform repetitive tasks with high degree of care and accuracy

• Ability and desire to contribute ideas and promote a memorable visitor experience

• Excellent communication skills

• Strong organizational skills and attention to detail

• Able to command attention of children and adults and lead activities in group settings

• Able to follow through on tasks and to seek assistance from appropriate staff members

• Able to multi-task and to remain calm and courteous under pressure

• Demonstrates a team approach and is flexible; can adjust to different roles
  

Essential Physical Skills:

• Ability to work one weekend day

• Ability to communicate both orally and in writing

• Ability to sit at a desk and view display screen for extended periods of time

• Ability to access, input, and retrieve information from a computer

• Light lifting and carrying (up to 20 pounds), walking, standing and sitting

• Occasional bending, kneeling, and reaching

• Acceptable eyesight and hearing (with or without correction aids)

To apply, please email a resume to sarah@childrens-museum.org

The Children's Museum of New Hampshire does not unlawfully discriminate internally (in its administrative and program operations) or externally (in provision of services) on the basis of race, political orientation, religion, gender, sexual orientation, age, national origin, ethnicity, ancestry, marital status, veteran status, or mental or physical disability or any other status prohibited by applicable law.

Job Type: Part-time

Pay: $15.00 - $16.00 per hour